You can’t manage the customer clamour

This post was inspired by an email I received this morning about an event entitled “Managing the Consumer Clamour“.

The digital industry appears to be split into two in my opinion. The first half is made up of those who don’t talk about ‘managing the consumer’ because they understand the art of conversation - instead, they talk about how to enable a better conversation between brand and consumer. In fact, the best of them aren’t talking about it at all, they’re just doing it as it comes natural.

The other half is made up of old media - they’re still talking about ‘managing the consumer’ and trying to figure out how to control what they say.

You can’t manage the consumer clamour. What you can do, is influence it by making sure you get involved in the conversation. It’s cheaper and easier than ever, with tools readily available to help everyone become a publisher/creator - enabling them to influence the perception of a particular brand. This is normally done through personal blogs, Twitter, Facebook, Bebo, MySpace and other forms of public arenas where it’s easy to publish an opinion for everyone to see.

What should you do?

Stop talking about trying to manage what people say. It’s impossible. In fact, trying to control what people say is worse than doing nothing. Instead, talk about how to get involved by listening to what the crowd has to say and then react accordingly. Soon, you will become proactive by asking the crowd what they think upfront.

If only I was Hugh McLeod. I could capture all of this and more, in one cartoon. Here’s a post by Hugh that’s relevant though.

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Ireland plays host to the world’s biggest Firefox 3 party!

My stay in Dublin a few weeks ago was kicked off with Curry 2.0 - a new networking event that Aido and I are working on. The t-shirts below were picked up for the Firefox party to help promote the event. I must admit, the photo is a little cheesy and opens the door for a slagging from friends. Go for it guys! You probably can’t read the writing but it says “Curry 2.0 makes you shit hot”

The first few networking dinners will be free for attendees, at least until we can demonstrate value for money - i.e. value for membership fee and the cost of a curry. Thanks to Hosting365 and BT for sponsoring the kick-off dinner.

With 17 hungry executives, a great lively debate was had by all. I met Sorcha, a Segala ex-employee, at 6:30 and as a direct result of her bad influence, we started drinking wine at around, er, 6:30. Needless to say I can’t remember much about the evening. Apparently it was a great night.

My second night in Dublin was just as much fun, but strangely, with a lot less alcohol. In fact, I was completely sober at the end of the Firefox Party that Aido and I hosted. Our thanks go to Aido, Fergus and Conor via Web2Ireland, Laura and Marie Boran from Silicon Republic for helping to raise awareness through their own networks and Web sites. While I’m at it, I should thank BT, PutPlace, Blacknight, Segala and wubud again, for sponsoring the party and Barry from IOTC (check here for video footage from the live streaming) for arranging the venue.

It was the biggest out of 771 parties worldwide - not bad. Even Mozilla sent us a picture of them celebrating our celebrations!

Read Marie’s review on Firefox 3 to learn more about the new features. It can’t all be about parties. So I’m told.

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Looking at mobile in 2015 is for the blind

This post was inspired by a debate taking place on the Mobile Monday London forum. It has never been this easy to predict mobile. It has become increasingly easy since the first release of MMS (picture messaging) in 2002, which almost revolutised how users consumed content on mobile phones.

We have some historical data to go from when trying to predict the next few years of Mobile - in terms of connection speeds to help mass adoption of Mobile Web anyway.

Trying to predict mobile in 2015 is a little too far for my liking. I’d have to lay on a bed and dream about something so far stretched that most would probably laugh at. Some of my greatest failures include not having the balls to execute ideas because of colleagues laughing at them - such as charging hotels and restaurants for online advertising. Long story which I won’t bore you with. Instead, I’ll bore you with another story about connection speeds. For the sake of the record, I’m not bragging - it’s easy to say you had ideas, it’s another to execute them.

Some historical data which may help.

During the early days of the Web I remember writing modem strings to help get the best out of 1200bps modems. Before that I was using them to download interest rates from a bank in Paris to a bank in Dublin - all I knew was that some machine made noise and it all just happened.

We were delighted to eventually see the delivery of 33.6k modems after having 28.8k for so long. We were told by BT that it was *technically impossible* to get anything faster down a phone line. Then, one day, BT came back and said “hey, we’ve managed to squeeze 56k by reducing the line noise”.

1200bps to 56k happened between 1995 (roughly) and 1997. That’s just 2 years.

In 2002 the rollout of Broadband helped to achieve a major spike in users on the Web. I wasn’t involved in that, but some of my friends were, and still are.

So, it took about 5 years to make a huge jump in speed to help accelerate mass adoption of the Web. If we consider that the growth in mobile technology (and possibly technology in general) today is just twice that of Internet technology during the mid to late 90’s, we should see a major spike in mass adoption for mobile web in about 2 to 3 years. This argument is boosted in my opinion, by our generation’s knowledge and experience and the newer generation’s expectations.

Explaining the benefits/possibilities of the Web during the early days was much more difficult than it is to explain the benefits/possibilities of accessing the Web via a mobile today.

The future is bright, the future is not Orange or any other Operator. If this isn’t realised soon, Operators will end up like AOL - i.e. going out of business holding onto old business models

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New recipe for curry 2.0

Take a dozen Irish technology entrepreneurs, digital enthusiasts, marketers and journalists. Place in a large Indian restaurant. Sprinkle in a smattering of venture capitalists, Government representatives, Enterprise Ireland executives. Add wine liberally. Stir vigorously for two hours. Result: curry 2.0.

curry 2.0 is a new regular networking event based in Dublin. Each month, top-tier executives will meet over delicious Indian food to connect with peers, to share knowledge and discuss/debate hot topics of interest.

Primary goals are:

  • Learn about startups, technology and industry trends
  • Meet and connect with interesting people
  • Eat, drink, & have fun :)

Membership of curry 2.0, which includes invitations to dinners each month, is just €150 per annum. The first networking dinner is June 18th and sponsored by BT and Hosting365.

Networking dinners for members will cost €40 and €55 for non-members. I’m not expecting many to become a member for a while, so I’ll try to secure sponsorship for the first few dinners - to give attendees a taste for the event.

I’m hoping to turn curry 2.0 into a regular event like Rob Loch’s Internet People in London. I didn’t even come up with the idea to copy someone else’s idea. Fergus Burns suggested I evolve curry 2.0 so it was more inline with Internet People - thanks to them both for the inspiration ;)

Feel free to get in touch if you’d like to learn more about upcoming dinners, or how to become a Founding Member for €50. Founding membership is open until end of September.

Look who’s coming to dinner on June 18th - this one was invite-only

  • Brian Caulfield, Non-Executive Director, PutPlace
  • Caelen King, Founder/CEO, RevaHealth.com
  • Campbell Scott, CEO, IGOpeople
  • Daniel Becker, Founder, GlowDay
  • Dylan Collins, CEO, OMAC Industries
  • Ivan MacDonald, CEO, Dial2Do
  • Joe Drumgoole, Founder/CEO, PutPlace
  • John Collins, Journalist, Irish Times
  • Marcus Macinnes, Founder/CEO, pix.ie
  • Martha Rotter, Technology Evangelist , Microsoft Ireland DPE
  • Martin Kelly, Partner EMEA, IBM Venture Capital Group
  • Mary Rose, Consultant, Brightspark Consulting
  • Paul Walsh, Founder/CEO, Segala & wubud
  • Sean Sullivan, CTO, Dial2Do
  • Sorcha Moore, IA/UI Designer, Pocketkings
  • Stephen McCarron, Founder/CEO, Hosting365
  • Tom Murphy, Head of Public Relations & Citizenship, Microsoft Ireland
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Firefox Ireland Party 3

The Irish need to live up to the great name we have for partying so come and help us generate the loudest Mozilla PARTY around the world to celebrate the Firefox 3 launch.

The party is being sponsored by BT, Putplace.com, Blacknight Hosting, Segala, wubud and Mozilla is sending over lots of prizes/swag for us to give away on the night.

Registration to attend is required. Over 100 people have already registered so make sure you get your name on the list before it’s closed. Register here.

I’d like to thank Barry Alistair from IOTC for helping us secure the venue. The party will be streamed live thanks to intruders.tv. Bookmark the page where you can view the party live.

This is a great opportunity to network with the Irish tech industry.

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