Product or person?

We setup an account for Wubud on Twitter a few months ago to raise some awareness for the company and promised to give away a Mac Air in a prize draw as soon as the account reached 5,000 followers. Numbers increased each time we talked about Wubud but they stagnated as soon as we stopped. So, in light of this and to ensure we give away the lovely kit on this side of the next millennium, we’ve decided to solicit your opinion.

Should we change the rules so that the Air is given away when my personal Twitter account reaches 5,000 followers, or, don’t change anything and continue the competition on the basis of Wubud followers?

By changing to my personal account you no longer subscribe to a product, which I personally don’t particularly like anyway. It will also mean the Air is likely to be given away more quickly as I have just over 1,300 followers. On the down side to changing, it might annoy those who signed up to Wubud and who couldn’t care less about my personal ramblings outside of that particular product.

[Update: if the majority go with the 'change', we'll add everyone who's following Wubud into the prize draw to guarantee that their name is in at least once for their effort]

What do you think? We promise to go with the majority and the final outcome will be announced on the 21st of July 2008.

Feel free to leave your general opinion about product vs person twitter accounts.

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You can’t manage the customer clamour

This post was inspired by an email I received this morning about an event entitled “Managing the Consumer Clamour“.

The digital industry appears to be split into two in my opinion. The first half is made up of those who don’t talk about ‘managing the consumer’ because they understand the art of conversation - instead, they talk about how to enable a better conversation between brand and consumer. In fact, the best of them aren’t talking about it at all, they’re just doing it as it comes natural.

The other half is made up of old media - they’re still talking about ‘managing the consumer’ and trying to figure out how to control what they say.

You can’t manage the consumer clamour. What you can do, is influence it by making sure you get involved in the conversation. It’s cheaper and easier than ever, with tools readily available to help everyone become a publisher/creator - enabling them to influence the perception of a particular brand. This is normally done through personal blogs, Twitter, Facebook, Bebo, MySpace and other forms of public arenas where it’s easy to publish an opinion for everyone to see.

What should you do?

Stop talking about trying to manage what people say. It’s impossible. In fact, trying to control what people say is worse than doing nothing. Instead, talk about how to get involved by listening to what the crowd has to say and then react accordingly. Soon, you will become proactive by asking the crowd what they think upfront.

If only I was Hugh McLeod. I could capture all of this and more, in one cartoon. Here’s a post by Hugh that’s relevant though.

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Old Media Still Needs to Get Over its Control Issues

I read a great post on TechCrunch and thought it was worth sharing here. In short, old media people say that to succeed on the Web, they should stop trying to control the message or the audience. People who get this, don’t talk about it - it’s already assumed. I agree 100%.

Read the full post.

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BIMA is looking for a new PR person/company

Would you like to work with the UK’s longest established association to represent the interests of the interactive industry? If yes, we’d love to hear from you, via, twitter.

You’ve gotta embrace social media tools, techniques and importantly, communities, before you can even think about taking on BIMA’s public relations. So, please make sure you’re on Twitter and are a member of the BIMA Facebook group before getting in touch. Why? Well, if you need me to answer that question you’re not right for the job ;)

I have quite a few PR people following me on twitter so this approach shouldn’t limit us to the extent that we don’t find anyone. Well, I hope not anyway.

Who I’m looking for

I’m looking for a freelancer or small agency to work on a contra basis. So, in return for your amazing craftsmanship with words and untouchable contacts within traditional media, we’ll help raise your own profile. You’ll also have the opportunity to educate industry via BIMA, with respect to the new PR world we live in today. You could even use your work with BIMA as a case study. That’s it. More defined requirements should actually come from you.

I’d like to take this opportunity to thank immediate future for its amazing contribution to BIMA over the years. Katy Howell in particular has been personally very helpful to me over the past couple of years. Thanks Katy. Katy is of course, on twitter. You’re probably wondering why we’re looking for someone else if immediate future did such a great job. The answer is simple, Katy did such a good job that her company has grown quickly, winning all of Sony Europe, BT, Diageo, Kinder Kids, NSPCC and BBC in the last 3 months alone. Eek!

Please DM me to get the conversation going. I look forward to hearing from you soon. You’ll first need to follow me on twitter before being able to DM me.

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What is wubud?

Since writing my last post about how to win a Mac Air, I’ve been asked by journalists if they could have an exclusive and asked why I decided to run this little game. Here’s my response:

  1. The exclusive has yet to be given. Although a national newspapper has it in Ireland specifically.
  2. I’m running this little game to get people talking about my newest venture,
  3. I’m also doing it to demonstrate how the power of conversation with communities of people is the way forward. If it’s the way forward for brands then it must be the way forward for traditional media folk to embrace tools/communities such as in order to find out what’s happening in the world. I’m likely to announce what is and who my shit hot team is, on at the same time as whoever gets the exclusive. Some of my team is known to every reader of this blog.
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Follow wubud and win a Mac Air

Go to Twitter now and following wubud. A Mac Air will be given away in a prize draw as soon as it reaches 5,000 followers. If you’re an American, help the small Irish guy raise his voice loud enough to be a squeak amongst Scoble’s and Calacanis’ of the world. If you’re not an American, show them that we can be just as noisy, well, almost.

Presents will be given to those who help raise awareness around this silly game. No rules. I will simply do a little research to see who I can hear loudest. Blog posts are already being written.

Do your bit for the environment and head to twitter now and follow wubud

[Update] Since writing this post, I’ve been asked by journalists if they could have an exclusive and asked why I decided to run this little game. Here’s my response:

  1. The exclusive has yet to be given. Although a national newspapper has it in Ireland specifically.
  2. I’m running this little game to get people talking about my newest venture, wubud
  3. I’m also doing it to demonstrate how the power of conversation with communities of people is the way forward. If it’s the way forward for brands then it must be the way forward for traditional media folk to embrace tools/communities such as Twitter in order to find out what’s happening in the world. I’m likely to announce what wubud is and who my shit hot team is, on Twitter at the same time as whoever gets the exclusive. Some of my team is known to every reader of this blog.
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